Frequently Asked Questions
How long can I receive my package?
The specific delivery time depends on the shipping method you have chosen. You can find detailed information in the shipment notification email.
What's the shipping cost?
If the order is less than $50, the shipping fee is $6.99;
If the order exceeds $50, free shipping will be provided.
Do you ship overseas?
Yes, we offer international shipping.
Can I cancel or change my order?
Before shipment, you can contact customer service to cancel or make changes. Once it has been shipped, cancellation or changes are not possible
Where can I track my order?
We will send an email notification to inform you that the package has been dispatched, along with specific tracking information.
I haven't received my package as expected?
Firstly, check the tracking information to see the current status and location of your package. Ensure there are no delivery exceptions or delays.
Secondly, contact the carrier and provide them with your tracking number and inquire about your package's status.
Lastly, if you can't find you package as last, please don't hesitate to contact our customer service for further solution.
Parcel arrived broken or not satisfied with the product?
Take clear photos of the damaged parcel or unsatisfactory product as soon as you receive it. Then contact our customer service for further solution.
How to return the product?
If you are not satisfied with the products, please contact our customer service within 7 days of signing for a return. Please ensure that the product meets the return requirements.