Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

If you are not completely satisfied with an item you have purchased from our site, return or exchange it to us within 30 days after received. We will start the return process in 2 business days. If you are returning items that were ordered as part of a promotional discount or were bundled, we will gladly accept the return; however, the value of the discount, free product, or gift card will be deducted from your reimbursement.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.

We do not require a "return authorization but you may wish to contact us prior to returning the merchandise if you have any questions about a return or exchange.

1. Eligibility for Returns or Exchange:

Products must be in new, unused condition.

Original packaging and tags must be intact.

Order confirmation is required.

Returns must be initiated within 30 days of receiving the product. 

2. Return Process:

Contact our customer service team at support@thkfish.net to initiate a return or exchange.

Provide your order number, the reason for the return, and details about the product you wish to return.

To efficiently process your returns, please put a note in the box with the following information:

• First and Last Name
• Order Number
• Reason for Return

Follow the instructions provided by our customer service team for returning the product. 

3. Return Shipping:

Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.

We recommend using a trackable shipping method for returns. One returned package, please provide the tracking number to our customer service. 

4. Inspection and Approval:

Once we receive the returned product, it will be inspected to ensure it meets the return eligibility criteria.

If the return is approved, we will process a refund or exchange as requested. 

5. Refunds:

Refunds will be issued to the original payment method used for the purchase.

Please allow 7 business days for the refund to be processed and reflected in your account. 

6. Exclusions:

Certain products may not be eligible for returns, such as personalized items or products that are explicitly marked as non-returnable. 

7. Return address:

2340 SouthEastern Avenue, COMMERCE California 90040, United States

8. Note

Please note: for the credit card payment method, please allow up to one billing cycle for your account to be credited. Please do not request a charge back from your credit card company during the return process because it takes time to resolve charge back disputes. Please be patient and wait for the return process to finish. Or if there is an unusual delay, please feel free to contact us for help: support@thkfish.net

Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

Frequently Asked Questions 

Can I cancel or change my order?

Before shipment, you can contact customer service to cancel or make changes. Once it has been shipped, cancellation or changes are not possible 

Where can I track my order?

We will send an email notification to inform you that the package has been dispatched, along with specific tracking information. 

How long can I receive my package?

The specific delivery time depends on the shipping method you have chosen. You can find detailed information in the shipment notification email. 

I haven't received my package as expected?

Firstly, check the tracking information to see the current status and location of your package. Ensure there are no delivery exceptions or delays.

Secondly, contact the carrier and provide them with your tracking number and inquire about your package's status.

Lastly, if you can't find you package as last, please don't hesitate to contact our customer service for further solution. 

Parcel arrived broken or not satisfied with the product?

Take clear photos of the damaged parcel or unsatisfactory product as soon as you receive it. Then contact our customer service for further solution. 

How to return the product?

If you are not satisfied with the products, please contact our customer service within 7 days of signing for a return. Please ensure that the product meets the return requirements.